Working with StoneTex & Other General Questions
We have compiled a list of the most asked general questions about the Granite Ordering Process and other Commonly Asked Questions and Concerns. As always, feel free to contact us by clicking here.
What is the ordering process when working with StoneTex?
Typically you will set up an in-home consultation and Laser Template with one of our Stone Consultants. This will allow you to go over any construction details regarding your project. At this time you will be able to initially discuss Granite Colors, Edge Profiles and Sink Options.
Once we have established Accurate Measurements, we can then give you an Estimate based on your specific project.
Once the Estimate has been approved, your options can be finalized at our Showroom where you can view Materials and Examples of your other selections.
What is the payment policy?
After your order is placed, the total is broken into two payments. The first payment is expected before any production has begun; the second payment is due at the end of the installation.
Can I cut on my Granite Countertop?
Granite is harder than your knife blades and will dull them very quickly if you decide to use it as a cutting surface. Always use a cutting board or you will ruin your good knives!
Can my Granite top be damaged?
Like any solid surface, high impact blows can harm granite. Because of its crystalline structure, it can chip if subjected to sharp or hard objects. Unsealed granite can absord oil and other liquids that will cause dark spots and discoloration. However, heat from pans, pots, and burning liquids will NOT affect granite under normal circumstances.
Can I set a hot pot on my Granite Countertop?
Actually, Granite was formed deep in the earth’s crust with extreme heat and pressure. It will not be affected by heat from a cooktop or frying pan, however, we highly recommend you do not set hot items on your tops as they will retain the heat in that spot and possibly burn a passer-by. This effect is most common under direct and intense sunlight.
Can Granite chip?
Only in cases of severe abuse when a hammer or impact tool is used can granite chip. However if a chip does occur, we can fill it with granite dust and epoxy mixture. Make sure you do not throw away the chipped pieces; we can use them to fix the countertops, so that no one will know they were chipped in the first place.
Can Granite crack or break?
Not with regular use. That being said, any shifting in your foundation or other unforeseeable event could break a seam or a more vulnerable piece such as a bartop.
What do I need to consider when buying a Granite countertop?
Granite is a beautiful, natural stone. Its extremely hard and durable, heat and scratch resistant as well as easy to maintain.